Welbeck Tiles

Frequently asked questions

Delivery information

How long will it take for my order to be delivered?

It usually takes around 1-2 weeks for orders to be dispatched from our studio. For orders sent to the UK, an overnight courier is used. For international orders, please see below.

 

How long do I have to report any breakages or defective tiles?

Our courier's insurance will only cover claims made within 48 hours of delivery, so please report any issues within this timeframe.

 

Installation

What will I need to install my tiles?

  1. Adhesive: Any standard tile adhesive is fine.
  2. Grout: Any standard grout can be used, as long as the colour of the grout is similar to that of the tile; if it is darker, it may stain the crackle glaze.
  3. Sealant: We recommend using Lithofin StainStop sealant (available from us) to seal the tiles subsequent to installation.